Privacy & Cookie Policy

Privacy Policy

Effective Date: 01/01/2025

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with this website or access our services. We are committed to complying with the General Data Protection Regulation (GDPR) and respecting your rights.

1. Who We Are

This website is owned and operated by Yvonne Manzi, Chartered Physiotherapist and Yoga Therapist, based in Cork, Ireland. If you have any questions about how your data is handled, you can contact us at: hello@neurokinetica.com.

2. What Data We Collect

We may collect and process the following personal data:

  • Name, email address, phone number (submitted via forms or booking systems)

  • Health and appointment-related information (submitted via Acuity Scheduling)

  • Payment information (processed securely by Stripe)

  • Website usage data via cookies, analytics, or tracking pixels

3. How We Collect Data

  • When you fill out a booking, contact, or newsletter form

  • When you schedule an appointment through Acuity

  • When you browse the website (via cookies and tracking technologies)

  • When you make a payment through Stripe

4. Why We Collect Data We process your data to:

  • Provide health and wellness services

  • Communicate about your appointments or enquiries

  • Send occasional updates (if you opt in)

  • Comply with professional and legal obligations

  • Improve our website and services using analytics tools

5. Legal Basis for Processing We process your data based on:

  • Your consent (e.g. newsletter signup, cookie acceptance)

  • The need to fulfil a contract (e.g. providing booked services)

  • Our legal obligations (e.g. clinical record keeping)

  • Our legitimate interest in providing and improving our services

6. Who We Share Data With We never sell your data. We may securely share it with:

  • Acuity Scheduling for bookings

  • Stripe for payment processing

  • Email marketing platforms (if you subscribe to the newsletter)

  • Analytics providers (e.g. Google Analytics, Meta Pixel)

  • Professional regulatory bodies if required by law

7. How Long We Keep Your Data

  • Booking and service-related data: up to 7 years (in line with physiotherapy standards)

  • Newsletter and enquiry data: until you unsubscribe or request deletion

8. Your Rights Under GDPR You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • File a complaint with the Data Protection Commission (www.dataprotection.ie)

To exercise any of these rights, please contact us at hello@neurokinetica.com.

9. Cookie Policy

This website uses cookies and tracking technologies to:

  • Analyse traffic and user behaviour (e.g. via Google Analytics)

  • Measure the performance of campaigns (e.g. via Facebook Pixel)

  • Enhance functionality and user experience

When you first visit the site, you will be asked to accept or reject cookies. You can also manage cookie preferences through your browser settings at any time.

Cookies may collect anonymised information such as:

  • IP address

  • Device type

  • Browsing behaviour on our site

By continuing to use this site, you agree to the use of cookies as outlined in this policy.

10. Changes to This Policy We may update this policy occasionally. Changes will be posted on this page with a revised date.

Contact us for any data protection concerns or questions